Refund policy

Refund & Return Policy | Pro-Drive Accessories

Hassle-free 30-day returns and refund policy at Pro-Drive Accessories UK. Learn how to initiate a return, request a replacement, or report damaged car items.

Customer satisfaction is our top priority at Pro-Drive Accessories. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (order confirmation email or order ID) is required.

  • Custom or final-sale items are non-returnable unless defective.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately within 48 hours of receipt at prodriveaccessories.help@gmail.com with:

  1. Your Order Number

  2. A description of the issue

  3. Clear photos or video demonstrating the defect/damage

Once verified, we will arrange a free replacement or issue a full refund immediately.

4. Return Process

  1. Contact our support team to initiate a return authorization. Please do not send items back to the manufacturer address without prior approval.

  2. Our support team will provide you with the correct UK return address and step-by-step instructions.

  3. Customers are responsible for return shipping costs unless the product arrived damaged or defective.

5. Refunds Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 3–5 business days.